Frequently Asked Questions

Below is a list of Frequently Asked Questions about our repairs & Repair Plan

General Questions

What types of Smartphones do you repair?

Our insurance plan covers Apple iPhones & iPads exclusively. This includes iPhone 8 & 8 Plus and all previous generations of the iPhone, excluding the iPhone X. For the iPad, we cover all models except the following: iPad Air 2 and iPad Pro.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, please come in to the store and bring your device, or you can mail it to us. We’ll give you an honest diagnostic on the state of you phone and give you your options.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes you can, give us a call or fill out our online form and describe your problem, we will see what we could do for you. Unlike cell providers and the insurance providers they align with, we have a lot more control over pricing and what we can & can’t do. We’re here to help!

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you. Please keep in mind that we only accept Apple iPhone’s & iPad’s under our current insurance plan though.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories, or the original packaging as this will only increase shipping cost. Any other information we need you will provide on the sign-up form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply give us a call us or come into our Downtown New Bedford location so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@smartfix.linethemes and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

If you don't find the answer you're looking for don't hesitate to ask us anything